Returns & Refunds

NewFashionTee is operated by Dinhtoan Ecom LLC.

🎯 The basics

✅ Full refund when the issue is on our side

Because every NewFashionTee item is made to order, we take responsibility when a product arrives with a verified production or fulfillment issue. For eligible claims, we refund the product price and the original standard shipping fee. Return shipping is also free, and we will provide a prepaid return label when a return is required.

This applies when:
— The product arrives damaged or defective
— You receive the wrong product, design, size, color, or material compared with your order confirmation
— The product is materially different from the description shown on our website
— A confirmed production or fulfillment error affects the product’s normal use or quality

🔄 Changed your mind or ordered the wrong item?

We accept eligible change-of-mind returns and customer ordering mistakes within 30 days of delivery. This may include selecting the wrong size, design, color, or quantity.

For these returns:
— The item must be unused, unwashed, unaltered, and in its original condition
— Original tags and packaging should be included
— The customer is responsible for return shipping costs
— Original shipping charges are non-refundable
— We do not offer direct exchanges; return the eligible item and place a new order

❌ What we cannot accept

For change-of-mind returns and customer ordering mistakes, we cannot accept:

— Items that have been worn, washed, altered, or used beyond what is reasonably necessary to inspect them
— Items damaged through customer misuse, improper care, or mishandling
— Items returned without original tags or packaging, unless the return involves a verified defect, damage, or fulfillment error
— Minor variations in color, print placement, scale, texture, or appearance caused by screen settings or normal production processes that do not materially affect the product’s use or quality
— Returns shipped without first contacting support and receiving return instructions

📨 How to start a return

⏱ Cancellations and order changes

To request a cancellation or order change, email us within 6 hours of placing your order. Because our products are made to order, production may begin shortly after an order is confirmed. Cancellation or modification requests submitted after the 6-hour window cannot be guaranteed. If an order can no longer be canceled, you may request an eligible return after delivery in accordance with this policy.

💳 Refund timeline

— Return inspection: Usually completed within 1–2 business days after the returned item is received
— Refund processing: Approved refunds are processed within 7 business days after inspection
— Confirmation: We will email you when the refund has been issued
— Bank processing: Your bank or payment provider may require an additional 3–5 business days
— Defective, damaged, or incorrect items: The approved refund includes the product price and original standard shipping fee
— Change-of-mind returns: The approved refund covers the product price only; original and return shipping costs are not refundable

💰 How refunds are issued

Refunds are issued to the original payment method used for the order. We cannot normally redirect a refund to a different card, bank account, or payment service. If the original payment method is no longer available, contact your bank or payment provider for assistance.

📦 Returned, refused, or undeliverable packages

If a package is returned because the shipping address was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable for reasons outside our control, contact us for assistance. Additional shipping charges may apply if reshipment is requested. Original shipping charges may not be refundable where the address or delivery issue was caused by customer-provided information.

🤔 Still have not received your refund?

First, check your bank or card statement and contact your payment provider. Refunds may take several business days to appear after they have been issued. If the expected processing period has passed, email us with your order number and we will investigate.

⚖️ Your statutory rights

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded under applicable law. Depending on your location, additional rights may apply.