FAQs
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What shipping methods are available?
We offer standard shipping within the United States and to many international destinations. Within the U.S., shipping costs $5.99 for the first item plus $3 for each additional item. International shipping starts at $13 for the first item plus $6 for each additional item.
How long will it take to get my package?
| Item | Handling time (Mon-Fri) | Shipping time (Mon-Fri) |
|---|---|---|
| Apparel | 3-5 days | 3-7 days |
| Mugs | 3-5 days | 3-7 days |
| Posters, Canvas | 3-5 days | 3-7 days |
| Hats | 3-5 days | 7-10 days |
| Bedding | 3-5 days | 7-10 days |
| All over print products | 3-5 days | 7-10 days |
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary based on the destination.
What payment methods are accepted?
We accept PayPal, Visa, Mastercard, American Express, and Discover. All payments are processed securely through encrypted payment gateways.
Is buying online safe?
Yes! We take your privacy seriously. We will never sell, rent, or share your personal information. For more details on how we handle your data, please read our Privacy Policy.
Can I switch my order?
Once your order is placed, we cannot modify it. Please ensure you review your selection carefully before confirming your order. For change-of-mind returns or customer ordering mistakes, the customer is responsible for return shipping.
Can I cancel my order?
You can cancel your order within 6 hours of placing it by contacting support@newfashiontee.com. After this time, the order may have already been sent to production and may no longer be eligible for cancellation.
Can I return or refund my order?
We accept eligible returns within 30 days of delivery. Refunds or replacements are available only for defective, damaged, incorrect items, or items that differ from your order. Please review our Return & Refund Policy for full details.
What is the policy’s time frame?
Our return and refund policy is valid for 30 days from the date of delivery. After this period, we consider the order as accepted, and no reimbursement will be processed.
I haven’t received my package. What can I do?
If your tracking status shows “complete,” but you haven’t received your package, please check around your home for any hidden deliveries. If you’re still unable to locate it, contact the shipping carrier using the tracking details in your email. If the issue remains unresolved, feel free to reach out to us at support@newfashiontee.com, and we will assist you further.